SheaSync Privacy Policy

This policy describes how SheaSync collects, uses, and protects information when you visit our site, buy a plan, and operate your AI Growth Team. It is part of the Standard Service Terms.

• Account information: your name, email, phone, business name, and sign-in credentials.
• Business information you provide: what your business does, who your customers are, your goals, your brand voice, and material you upload (documents, photos, video, recordings) for your team to work with.
• Connected account data you authorize: when you connect business accounts (email, business profiles, social pages, review platforms, advertising accounts, payment accounts), your team accesses the data those connections permit — messages, reviews, posts, campaign performance, customer records — to do its work.
• Operating records your team produces: prospects researched, outreach prepared and sent, calls handled, content published, approvals you make, and performance data.
• Payment information: payments are processed by our payment processor (Stripe); we receive transaction records, not your card number.
• Usage information: standard technical logs needed to run and secure the service.

• To operate your AI Growth Team: finding and researching prospects, preparing and sending work in your voice, responding on your connected channels, and reporting honestly on what happened.
• To make your team better at YOUR business: your team accumulates understanding of your business over time and uses it to improve the work it prepares for you.
• To run the platform: billing, support, security, debugging, and preventing abuse.

We do not sell your data. We do not use one client’s private business records to serve another client’s business.

We share data only with the service providers needed to operate the platform — categories include payment processing, email delivery, telephone and messaging carriers, hosting and infrastructure, and AI processing — each bound to use it only to provide their service to us.

When your team publishes or sends work on your behalf, that work necessarily goes to the platform or person you directed it to (for example a post to your business profile, or an email to a prospect).

We disclose information if the law requires it, or to protect the rights and safety of SheaSync, our clients, or others.

We keep your business records while your account is active, because your team’s accumulated understanding is part of the service. After cancellation, you can request an export for 30 days; after that window your account data is scheduled for deletion, except records we must keep (for example transaction and legal records).

Credentials for connected accounts are stored encrypted. Access to production data is restricted. Payments never touch our servers in raw card form. No online service can promise perfect security, but protecting your business data is a design requirement, not an afterthought.

• You can disconnect a connected account at any time from your Command Center; your team stops operating through it.
• You can request a copy of your data, correction of inaccurate account data, or deletion of your account data, by emailing ops@sheasync.com.
• You control your approval policy — what your team may do automatically and what waits for you.

This policy is versioned; the version and effective date appear at the top. Material changes are announced before they apply.

Privacy questions: ops@sheasync.com.